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Hotel Duty Manager - Canberra | Sydney_Australia


Brand new 5 star development with a boutique hotel brand. High end food and a premium hotel experience.

The Company
Our client specialises in hotel operations, management, training and
strategy, as well as food and beverage outlet management and operations.  Contributing 500+ hotel rooms to the accommodation market to date, over the next five years, our client will deliver an additional 500+ rooms to the mid-scale, up-scale and luxury market. With a growing portfolio of trusted hotel brands and food and beverage offerings, this is an opportunity to join a true force in the ACT hotel space.

The Venue
This will be Canberra’s newest 5-star hotel set to open its doors in Sept 2019, The Hotel boasts 199 hotel rooms, two food & beverage outlets and conference and events facilities. 5-star guest amenities include a pool, health spa, room service, business centre and more. 

The Role
As a Duty Manager, you will work closely with guests to greet, converse, and assist with inquiries, especially with VIP &  long-stay Guests, and others are in. A Duty Manager is responsible for managing the first impressions of our Guests and we will be looking for the following
  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all Guest complaints
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies, and emergency procedures
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What's in it for you?
  • Attractive salary $62k + super
  • Huge discount of 60% on accommodation across the group
  • 25% of F&B across the group
  • Friends and family discount of 25%
  • Uniforms provided
This role does not offer sponsorship/ not suitable for Working Holiday Visas
 
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To apply online, please click on the appropriate link below. Alternatively, for a confidential discussion, please contact Anthony on 02 8001 1894

JOB REFERENCE #2963239ggh

Category: Duty Manager / Supervisor

Location: Sydney_Australia

Work Type: Full-Time

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Hotel Duty Manager - Canberra | Sydney_Australia

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