Behind the Scenes of a Hospoworld Reference Check

by Ramon Olsen, Director - Hospoworld QLD

We’re not just calling their mate Dave!

Let’s be honest: reference checks don’t always get the spotlight. But they’re an important step in Hospoworld’s process for both clients and candidates. Here’s how we handle them, and why they’re more than just a box to tick.

Why We Do Them

For clients, it’s all about peace of mind. Reference checks help confirm that the person you're about to hire is who they say they are - not just on paper, but in real working life.

For candidates, it’s a chance to back up your good reputation with a little external validation (ideally from someone who liked working with you).

Occasionally, clients ask to complete the reference checks personally, with the candidate's consent. This is perfectly fine and agreed in writing, we’re happy the client also sees value in reference checking and we’re happy to work with client's own processes.

Either way, our goal is the same: reduce risk, confirm fit and keep surprises to a minimum.

How Hospoworld does reference checks

Usually, we conduct two verbal reference checks in the recruitment process - in most cases before a contract is issued. It’s a relatively quick but thorough call with former managers (not colleagues or mates) who oversaw the candidate’s work. We confirm the role, responsibilities, performance and whether there were any major issues like reliability concerns or security risks.  If someone says “just email them,” we politely decline. You learn a lot more when someone is answering questions in real time and having the ability to delve deeper into what is being said.

Why Verbal is Better Than Written

Time matters. In today’s market, great candidates don’t stay available for long, and neither do business-critical roles. Verbal checks mean we can clarify, ask follow-up questions and move quickly. Written forms often get buried in inboxes or answered half-heartedly. Verbal checks give us sharper insights, faster. Everyone wins.

Extra Layers (Because We’re Not Just Box-Tickers)

We never contact referees without permission from the candidate. That means no awkward calls to someone’s current boss. As a business Hospoworld audits every placement to ensure the team have completed this important step in the recruitment process.  

What We’ve Learned

The right referee can tell you everything you need to know and sometimes more. We’ve heard glowing reviews, lukewarm feedback and the occasional bombshell that saved a client from a hiring headache. On the flip side, great references often tip the scales in a candidate’s favour, especially when there’s a tight shortlist.

Wrapping It Up

Reference checks aren’t the sexiest part of hiring, but they’re one of the most valuable. For clients, they’re a smart final filter. For candidates, they’re the last piece of the puzzle. And for Hospoworld? They’re one more way we add value as part of our recruitment process whether you’re hiring for a duty manager in a pub or a general manager of a 5-star hotel - by making sure the fit is right, the risk is low, and everyone walks away happy.