Engaging and retaining your team

The disruption, time, and cost of hiring new staff often outweigh that of looking after the great talent that you already have. We’re sharing Hosopworld’s 4 tips and areas to consider taking action in to help ensure that you engage and retain the existing talent within your team.

• First and foremost know what motivates your people. What gets them through a bustling service or night shift? Not everyone is motivated by the same thing so important to have genuine conversations with your team to understand what's driving them to stay or search for a new opportunity. 
  Key benefits such as flexible rosters, career/internal progression and competitive salaries are at the forefront of the minds of today's job seekers - does what you're offering stack up against today's market?
• Evaluate your culture, leadership style, and management. In the job market candidates are having robust conversations about what employers are actively doing to foster a culture and environment that aligns with their values. The businesses that hold themselves accountable by living and breathing their values are the ones securing and retaining top talent.
• When was the last time someone was internally promoted? Do you support your people with ongoing training, development and attractive career progression opportunities?  Share these stories internally to show your people what their future can be with your business. 
• Share your business success and growth plans! Keeping your team in the dark about areas your business plans to expand on or has succeeded in isn’t ideal. The nature of Hospitality is front-facing and service driven. Your people have the biggest impact on the service delivery and customer satisfaction of your business. Your people are a part of that success, so share it with them & let it be known that they’re a part of a successful and growing business.

Adapting and making progress with any of the tips above won't cause change overnight. Hopefully, we’ve made it clear that the idea is to understand what excites and motivates your people, put that into practice and successfully retain them.