Lead and mentor concierge & valet teams, set premium 5* service standards, oversee department reporting and financials in this key senior hotel role

About the Opportunity

We’re searching for a Chief Concierge to lead and inspire a large concierge, bell and porter team within one of Brisbane’s most recognisable luxury hotels. This is a hands-on leadership role where you’ll oversee guest arrivals, departures, valet and bespoke guest services, all while setting the tone for an exceptional experience. Alongside daily operations, you’ll manage rostering and team development, working closely with suppliers and ensuring your department reflects the highest standards of service.

This is an opportunity to make a real impact in a flagship property, balancing operational oversight with the rewarding responsibility of coaching and your frontline team.

Why You’ll Love It Here

• Mostly day-time hours, a typical roster for you would be Tue-Sat
• Flexibility and autonomy in how you manage your department - Set your own roster!
• Complimentary staff meals daily
• Discounts on award-winning restaurants and luxury accommodation
• Discounted city parking and use of end-of-trip facilities
• Uniforms provided, with laundering and tailoring included
• Discounted personal dry cleaning
• Paid training and structured career development, with clear internal pathways
• Inclusive and diverse workplace culture, with wellbeing programs and regular staff events

The Ideal Candidate

• Proven management experience in a luxury or premium hotel, ideally at Chief Concierge, Asst Front Office Manager or Duty Manager level
• Skilled at leading large, diverse teams, with a steady hand in managing turnover and staff dynamics
• Calm, solutions-driven leader with experience handling guest complaints and fast-paced environments
• A guest-first mindset, blending local knowledge with polished presentation
• Familiarity with hotel systems such as Opera PMS, Converger or Oracle
• Flexible, resilient, and confident balancing five-star service with the demands of a busy, city-based property

If you’re ready to lead a dynamic customer-facing team and deliver unforgettable guest experiences, hit Apply Now to submit your resume. We will contact you within 48 hours. For more info or a confidential chat reach out to Ramon or Freya.

Phone: (07) 3214 3904
Email: brisbane@hospoworld.net.au

Please note we are only able to consider candidates with unrestricted Australian working rights.

For over 18 years, Hospoworld has partnered with leading hospitality employers to connect candidates with rewarding careers across Queensland, Australia & NZ. Find more opportunities near you at www.hospoworld.com.

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