Be part of a landmark Brisbane hotel offering career progression, inclusive culture & staff benefits

We’re partnering with a leading hospitality group to find an Assistant Front Office Manager for one of Brisbane’s landmark five-star hotels. This is an opportunity to take on a visible leadership role within a fast-paced, luxury hotel environment that brings together premium accommodation, dining, and events.

As Assistant Front Office Manager, you’ll play a hands-on role in supervising daily operations and leading a team of Guest Service Agents. You’ll be the go-to escalation point on shift, making sure guest arrivals, departures and stays run smoothly.

Your responsibilities will include:

• Leading, supporting, and motivating a vibrant Front Office team
• Driving guest satisfaction through feedback management and loyalty programme engagement
• Coordinating with other departments to keep operations running seamlessly
• Assisting with rosters, reporting, and night audit as needed
• Stepping up as Night Manager on occasion

About You

We’d love to hear from you if you have:

• Previous supervisory experience in Front Office or Reservations (ideally in a five-star or luxury hotel)
• A positive, energetic leadership style and the ability to inspire young teams
• Confidence handling escalations and strong communication skills
• The ability to juggle priorities in a busy environment
• Familiarity with Opera PMS and general computer skills (an advantage)

The Roster Shifts rotate between mornings, evenings and the occasional mid-shift. Flexibility is important, with the opportunity to support overnight operations from time to time.

What’s On Offer

• Full time salary $80-$83k + S
• Complimentary meals while on shift
• Discounts across accommodation and dining within the wider group
• Discounted parking on site
• Tailored uniforms provided and laundered
• Ongoing training and career development opportunities
• A supportive, inclusive workplace that values wellbeing and progression

Hit Apply to submit your resume and we will contact you within 48 hours.

Please note we are only able to consider candidates with unrestricted Australian working rights.

For over 18 years, Hospoworld has partnered with leading hospitality employers to connect candidates with rewarding careers across Queensland, Australia & NZ. Find more opportunities near you at www.hospoworld.com.

For a confidential chat about this role, please contact Ramon or Freya.

Phone: 07 3214 3904
Email: brisbane@hospoworld.net.au

JOB REFERENCE #3952991