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Guest Services / Host | Sydney_Australia

  • Guest Services / Hosting
  • Front desk w
  • Reservations, customer feedback, marketing

Demonstrate your strong skills in guest communication and ambassadorship in Guest services, remaining an integral part of the restaurant team

If you have ever dreamed of being involved with hospitality but have done your time on the floor, this role is for you. 

Offering genuine growth and opportunities, you get the best of both worlds talking to guests, and being a strong ambassador / familiar face for the venue. 

As the go-to encyclopedia for all things reservations, you will be an integral part of the Office Support team, reporting directly to the Guest Services Manager. 

What you will do: 
  • Meet, greet, and seat an array of bookings from private functions, dinners, conferences, and events. 
  • Assist the marketing team with a collaborative approach to growth
  • Liaise with local businesses, travel agents, hotels, personal assistants and more and deliver tailored packages over the phone, email, and online bookings. 
  • Assist with specific requests for private function decorations and menus and know exactly where to send suppliers upon arrival. 
  • Demonstrate strong brand image and ambassador skills with your product knowledge. 
  • Respond to customer queries, feedback, and compliments in a timely manner, with the ability to assist your team and delegate tasks. 
  • Promote and deliver loyalty program specifications. 
  • Prepare analytics on reservations to share with management. 
Compulsory Experience:
  • Completed HSC or higher
  • RSA (or willing to obtain)
  • Strong time management and ability to play Tetris with bookings
  • Confident communicator
  • Computer literacy: Microsoft Suite, Seven Rooms, Opentable, POS
  • CRM database exposure in a restaurant environment and/or Restaurant management experience 

With tailored development and growth opportunities this is a role to apply quick as it will not last open for long.

Please contact Giovana at giovanam@hospoworld.net.au for any queries. 

JOB REFERENCE #3443231

Category: Food & Beverage Management

Location: Sydney_Australia

Work Type: Full-Time

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Guest Services / Host | Sydney_Australia

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