Lead and inspire a large concierge team, coordinate arrivals, valet, and VIP guest services to deliver seamless five-star experiences!

The Role
This is an influential, hands-on leadership position overseeing all aspects of guest arrival, luggage handling, and valet services, as well as providing tailored recommendations and local insights. You’ll work closely with the Chief Concierge, collaborate across departments, and maintain an elevated, welcoming atmosphere for every guest.

This role offers variety, flexibility, and the chance to develop your career within one of Australia’s most exciting luxury hotel brands.

Why You’ll Love It Here

• Complimentary hot meals, sandwich bar, ice cream buffet, and drinks every shift
• Generous discounts on award-winning restaurants and luxury accommodation
• Discounted city parking and end-of-trip facilities
• Uniforms provided, laundered, and altered on-site
• Discounted personal dry cleaning and tailoring
• Paid training and career development through certification and cross-training
• Internal career pathways and first access to new opportunities across the brand
• Employee wellbeing services and regular social events

What You’ll Be Doing

• Lead and inspire a team of Porters and Concierge staff
• Coordinate guest arrivals, departures, luggage handling, and valet services
• Provide guests with local recommendations and assist with special requests
• Foster strong collaboration across hotel departments
• Maintain presentation, professionalism, and service standards at all times

What You'll Bring To The Table

• Experience in a supervisory or senior porter role within a luxury or premium property
• Confident leading and motivating a guest-facing team
• Calm, organised, and solutions-focused in a fast-paced environment
• Flexible to work a rotating roster including days, nights, and weekends
• Hold a current full driver’s licence with a clean record

If you’re ready to lead a dynamic customer-facing team and deliver unforgettable guest experiences, apply now or reach out to Freya for a confidential chat.

Phone: (07) 3214 3904
Email: freyas@hospoworld.net.au

Please note we are only able to consider candidates with unrestricted Australian working rights.

For over 18 years, Hospoworld has partnered with leading hospitality employers to connect candidates with rewarding careers across Queensland, Australia & NZ. Find more opportunities near you at www.hospoworld.com.

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