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Guest Services Manager - Office Based within a Restaurant | Sydney_Australia

  • Guest Services
  • Support Office
  • Reservations, customer feedback, marketing

Demonstrate your strong skills in guest communication and ambassadorship in Office Support, remaining an integral part of the restaurant team

If you have ever dreamed of being involved with hospitality but enjoy the comfort of an office environment, this role is for you. 

As the go-to encyclopedia for all things reservations, you will be an integral part of the Office Support team, reporting directly to the Guest Services Manager. 

What you will do: 
  • Oversee an array of bookings including conferences, presentations, and functions across all venues (Nationally)
  • Assist the marketing team with a collaborative approach to growth
  • Liaise with local businesses, travel agents, hotels, personal assistants and more and deliver tailored packages
  • Assist with specific requests for private function decorations and menus
  • Demonstrate strong brand image and ambassador skills with developing product knowledge 
  • Respond to customer queries, feedback, and compliments in a timely manner
  • Promote and deliver loyalty program specifications 
  • Prepare analytics on reservations
  • Oversee safety policies and procedures with individual restaurants, offering suggestions and support 
Compulsory Experience:
  • Completed HSC or higher
  • RSA (or willing to obtain)
  • Strong time management and ability to play Tetris with bookings
  • Confident communicator
  • Computer literacy: Microsoft Suite, Seven Rooms, Opentable, POS
  • CRM database exposure in a restaurant environment and/or Restaurant management experience 

With tailored development and growth opportunities this is a role to apply quick as it will not last open for long.

Please contact Kelsey at kelseyd@hospoworld.net.au for any queries. 

JOB REFERENCE #3436771

Category: Venue / Restaurant / Bar Management

Location: Sydney_Australia

Work Type: Full-Time

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Guest Services Manager - Office Based within a Restaurant | Sydney_Australia

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