Privacy Policy

RWR Group – Australia & New Zealand


RWR Group (including Retailworld Resourcing, Hospoworld Resourcing, RWR Health, and RWR Construction) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and Australian Privacy Principles (APPs), and the Privacy Act 2020 (New Zealand).


By engaging with us, including submitting your information, applying for roles, or using our website, you consent to the collection, use and disclosure of your personal information as set out in this policy.


The Information We Collect


We may collect and hold the following types of personal information:

  • Name, contact details and identification information
  • Employment history, qualifications, licences and references
  • Resume, application forms, interview notes and assessments
  • Salary expectations, availability and work preferences
  • Results of background, criminal, medical or credit checks (where relevant and with your consent)
  • Workplace incidents, investigations, complaints or performance-related information
  • Payroll, banking, superannuation and taxation information (where applicable)
  • Immigration or right to work documentation
  • Any other information you provide to us directly or indirectly


How We Collect Information


We collect personal information through a range of methods, including:

  • When you register with us, apply for a role or submit your resume
  • Through interviews, assessments, reference checks and screening processes
  • When you communicate with us via phone, email, website or social media
  • Through publicly available sources, including LinkedIn and other professional platforms
  • From third parties such as referees, previous employers, clients or background screening providers


Why We Collect and Use Your Information


We collect, hold and use your personal information for purposes including:

  • Assessing your suitability for employment opportunities
  • Matching candidates with current or prospective employers
  • Conducting background, reference and compliance checks
  • Managing placements, payroll and related employment services
  • Providing recruitment, career and consulting services
  • Communicating with you about opportunities, updates or services
  • Meeting our legal, regulatory and contractual obligations
  • Improving our systems, processes and service delivery


Disclosure of Your Information


We may disclose your personal information to:

  • Current or prospective employers and clients
  • Background screening, verification and compliance providers
  • Payroll providers, insurers and professional advisers
  • Regulatory bodies, government agencies or law enforcement where required
  • IT systems providers, cloud storage providers and software platforms


We take reasonable steps to ensure that third parties handle your information in accordance with applicable privacy laws.


Overseas Disclosure


Due to the nature of our business, your personal information may be disclosed to recipients located outside Australia or New Zealand, including clients and service providers. Where this occurs, we take reasonable steps to ensure that overseas recipients do not breach applicable privacy laws and that appropriate safeguards are in place.


Data Storage, Security and Retention


We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Your information is stored in secure electronic systems, including cloud-based platforms, which may be hosted in Australia or overseas. We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.


Access and Correction


You may request access to the personal information we hold about you and request corrections if it is inaccurate, incomplete or out of date. Requests should be made in writing and we will respond within a reasonable timeframe in accordance with applicable legislation.


Direct Marketing


We may use your personal information to send you job opportunities, industry updates or other relevant communications. You may opt out of receiving these communications at any time by using the unsubscribe function or contacting us directly.


Cookies and Website Analytics


Our website uses cookies and similar technologies to enhance user experience, analyse website traffic and improve functionality.

You can control or disable cookies through your browser settings, however this may affect website performance.


Third-Party Links


Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.


Complaints


If you believe we have breached applicable privacy laws, you may lodge a complaint by contacting us in writing.

We will investigate and respond within a reasonable timeframe.


If you are not satisfied with our response, you may contact:

  • Office of the Australian Information Commissioner (OAIC)
  • Office of the New Zealand Privacy Commissioner


Contact Us


Australia:

RWR Group
Level 7, 44 Market Street
Sydney NSW 2000
Email: info@rwrgroup.com.au


New Zealand:
RWR Group
The Formery, 87 Albert Street
Auckland CBD, Auckland 1010
Email: info@rwrgroup.co.nz
Phone: +64 9 520 7610