Lead the performance of approximately 6-8 restaurants across Auckland through a team of General Managers.
This is a senior multi-site leadership role with responsibility for commercial performance, people capability, operational standards and supporting the continued growth of the restaurant network.
Key Responsibilities
- Own sales, profit and operational performance across the area of responsibility
- Lead, coach and challenge 6-8 General Managers
- Use P&L and operational data to identify opportunities and drive action
- Improve restaurant standards, customer experience and commercial results
- Build leadership capability, succession and stronger management teams
- Hold Restaurant General Managers accountable for performance and agreed targets
- Drive consistency across food safety, health and safety and day-to-day operations
- Support restaurant refurbishments, image modernisation projects and new openings
- Work closely with the Director of Operations and wider support teams
- Contribute ideas and insight that improve broader business performance
Skills & Experience
- Proven multi-site leadership experience
- Experience leading managers across several locations
- Strong commercial and P&L capability
- Demonstrated success improving sales, profitability and operating standards
- Strong coaching and people development skills
- Experience developing succession and future leaders
- Confident decision-making and sound commercial judgement
- Strong communication and relationship-building capability
- Experience in QSR, hospitality, retail or another high-volume customer business
- Experience with new openings or refurbishments is advantageous
- Full New Zealand Driver Licence
Ideal Candidate
A highly driven and commercially minded multi-site leader who can lift performance through others.
You will be or have delivered the Wow! in your current role.
You will be confident enough to challenge established thinking, empathetic enough to develop people and commercially sharp enough to understand what is driving results.
You will be comfortable moving between restaurant operations, leadership development and commercial decision-making.
Most importantly, you will have the capability and ambition to grow as the business grows.
Reports to: Director of Operations, New Zealand
Direct reports: Approximately 6-8 General Restaurant Managers
Travel: Regular travel across the Auckland restaurant network