We are seeking a dynamic, highly engaged Manager to lead operations and elevate customer experience at the flagship Grey Lynn location. Working closely with the Manager, you will lead and empower a team of approximately 60 people, driving daily operational standards, product presentation, and a vibrant team environment in a fast-paced setting.
Key Responsibilities
- Lead, coach, and inspire a diverse, high-performing team in a fast-paced environment.
- Maintain a strong, active presence on the floor, setting high operational and hospitality-level service standards.
- Cultivate an inviting, energetic atmosphere that connects customers with premium and artisanal food offerings.
- Oversee daily operations, visual merchandising, and product quality to ensure a premium aesthetic.
- Drive effective stock, inventory, and supply chain processes across fresh and specialty food categories.
- Maintain focus, organisation, and momentum across the team during high-volume trading periods.
- Respond confidently to customer and operational challenges.
- Support team performance, development, and workplace engagement.
- Work closely with the management to continually improve operations.
- Take ownership of operations in the Manager's absence.
- Demonstrated experience leading customer-facing teams in high-volume specialty, hospitality, or culinary environments.
- A deep passion for food, specialty ingredients, and boutique food operations.
- Excellent customer service instincts and strong relationship-building capabilities.
- Ability to manage competing priorities in a fast-paced environment.
- High attention to detail and standard-setting mindset.
- Proactive, practical problem-solving approach.
- Strong communication skills across all team levels.
- Ambition to develop further into management.
- Competitive base salary + performance bonus.
- Consistent hours
- Clear pathway toward future management opportunities.
- Generous staff discounts and daily complimentary coffee.
- Your birthday off.
- Performance rewards and team incentives.
- Opportunity to grow with an ambitious, evolving business.