We're proud to partner with one of Victoria's premier lifestyle destinations that is committed to providing exceptional guest experience and social value.
The business has designed a newly created Operations Manager position that will lead all aspects of hospitality across the complex, reporting directly to the CEO.
This is a front facing role that requires a leader to be present with teams during service, and visible with customers for the majority of the working week due to nature of the business - this is not a 'behind the scenes' role.
Day-to-day, you’ll have a direct impact on business performance, customer experience, and team engagement across multiple food, beverage, events, and wellness offerings.
To be successful in this role, you must excel at adapting to change, demonstrate strong stakeholder management skills to find solutions for internal and external contacts, and possess the ability to execute commercial strategy effectively.
The Candidate
- We are seeking a strong executor — someone who can effectively implement strategic plans and deliver outcomes to the highest standard
- Proven experience in managing key cost drivers, including labour control and budget-based roster planning, COGs oversight, strategic menu development, and efficient par level management
- A highly collaborative leader who can work closely with Heads of Departments while confidently influencing positive change when opportunities arise
- Highly skilled in performance management, professional
development & training, recruitment, and creating memorable guest
experiences - A personable, solutions focused hospitality leader who will be working with front of house teams during major calendar events
- 3+ years hospitality experience at a General Manager, Operations Manager, F&B Director or similar is essential - preferably in hotels, resorts, or private clubs
- Take pride in working for one of Victoria's leading lifestyle destinations
- Very competitive salary package plus company perks
- Mid to long term KPI bonuses to be introduced
- On the ground support heads of departments as well as an executive team - Ongoing support and development to advance your commercial acumen
- A group that has a vision to push boundaries in hospitality, health, and residential
- An opportunity to design a roster that will work for you, your people, and the business
How to apply
Please attach CV and click apply.
** This role will remain highly confidential and will only be discussed in detail with suitable candidates we contact. Please click below to apply to be considered **