Why is Everyone So Bloody Miserable at Work? By John Caldwell, CEO RWR Group

We’re in the thick of it right now—big change, big growth, and even bigger expectations.

New leadership. New systems. New people. The kind of momentum we’ve been chasing for years is finally happening. And yet, if I’m being honest, the one thing keeping me up at night isn’t the tech platforms, the strategy, or the P&L.

It’s our people.

I’ve been working hard to bring our team along for the ride—to keep them motivated, connected, and actually enjoying the work. But it’s not easy. In fact, it’s been one of the most confronting challenges of my career. Because despite our best efforts, I’ve started to notice something... and it’s not just in our business. It’s everywhere.

Lately, I’ve been walking through the city doing what I now jokingly call my “undercover investigative journalism” (a.k.a. eavesdropping). And here’s the thing: almost every single conversation I overhear is someone complaining about work.

Their job.
Their boss.
Their workload.
Their colleague.
Their life at work.

Not one positive work-related convo. Not even one. And I’ve been listening, properly listening, for weeks.
So naturally, it’s got me thinking:
What the hell is going on?
Why is no one content?

Is the workplace genuinely broken?
Is the grass actually greener, or is it just fertilised with everyone else’s burnout?
Are we all just carrying something heavier—and work’s become the easiest thing to blame?

The truth is, I don’t think it’s just the workplace. And I don’t think it’s just the people, either. I think we’re in a pressure cooker of change. Economically. Technologically. Culturally. And it’s spinning so fast, a lot of people feel like they’re falling behind or just can’t keep up.
So work cops the flack. Because it’s visible. It’s tangible. It’s where we spend most of our time. And let’s face it—it’s easier to blame your 9–5 than unpack the mess of uncertainty, fear, or personal stuff that might be sitting underneath it all.

As leaders, we do need to create safe, motivating workplaces where people can thrive. But it also makes me wonder: Are we expecting too much from our jobs? Are we asking work to fulfil every desire, validate our worth, and solve all our life problems?

Maybe the real question is this—
Are we unhappy at work…
Or just unhappy in general, and work is the nearest target?

Edina Monsoon (yes, from Absolutely Fabulous) once said:
"Cheer up world—it may bloody never happen."

Maybe she was onto something.
Maybe we all just need to breathe, reset, and remember that sometimes, perspective is the best productivity hack.

I don’t have all the answers—but I’m listening.

And if you’re leading people right now, I’d say keep listening too.

Because in this crazy, changing world, that might just be the most powerful thing any of us can do.nections


By RWR Group Marketing • September 27, 2026
Shortage periods don't have to mean short-staffed. The venues that plan ahead hire well before the pressure hits. Why Shortage Periods Catch Venues Out Every hospitality operator knows the cycle. Peak season hits, experienced staff are in short supply, and venues scramble. But the venues that suffer most are the ones that started looking too late. Shortage periods aren't a reason to lower your standards. They're a reason to plan further ahead. Broaden Your Permanent Candidate Criteria If you're only hiring people with the exact venue type and years of experience you had in mind, you're shrinking your own pool during the tightest market. Look at transferable experience. A strong assistant manager from a different venue style can often step up faster than you'd expect, with the right onboarding. Build a Permanent Talent Pipeline Ahead of Time The smartest operators don't start recruiting when they're short. They keep a warm pipeline of experienced candidates who aren't actively job hunting but would move for the right permanent role. This means staying in touch with good people even when there's no vacancy today. Retention Beats Recruitment Every Time The cheapest way to survive a shortage period is not to lose people in the first place. Look at your busiest periods honestly. Are your permanent managers supported, or stretched thin and one bad week from leaving? Simple retention moves that matter: Clear rosters published early Real recognition, not just a pizza on a Friday A visible path to the next role, so people can see a future with you Creative Permanent Hiring Solutions That Work Cross-train existing permanent staff into stretch roles ahead of the crunch Fast-track your interview process specifically during known shortage windows Partner with a specialist recruiter who already has a warm bench of permanent hospitality candidates ready to go Revisit your salary benchmarking before the shortage hits, not during it None of this is about filling shifts with whoever's available. It's about building a permanent team strong enough to handle the pressure when it comes. KEY TAKEAWAYS Shortage periods are predictable. Plan your permanent hiring months ahead, not weeks. Broaden your criteria for transferable experience and potential. Retention is your cheapest recruitment strategy. A specialist partner keeps a warm pipeline ready before you need it. Hospoworld builds permanent hospitality teams that hold up under pressure, across New Zealand and Australia. Let's talk before your next shortage period hits: www.hospoworld.com/contact-us .
By RWR Group Marketing • September 23, 2026
Running one great venue is hard. Running five with the same standard? That's where most multi-site operators fall down. The Multi-Venue Challenge One strong GM can carry a single site. Across multiple venues, you need a system, not a hero. The moment you rely on one brilliant manager to hold everything together, you've got a single point of failure. Hire Leaders Who Can Replicate Your Standards Look for managers who've run tight, consistent operations before, not just charismatic operators. Ask candidates how they've trained others, not just how they've performed themselves. The best multi-venue hires are teachers as much as leaders. Build a Bench, Not Just a Roster High-performing multi-site teams have depth. When your head chef at venue two goes on leave, you need someone ready to step up, not a scramble. Invest in assistant managers and 2ICs as future venue leaders, not just support staff. Standardise What Matters, Localise What Doesn't Service standards, training, and reporting should look the same everywhere. Menu quirks, local partnerships, and team personality can flex. Confusing the two is where multi-venue consistency breaks down. Communication Across Sites Weekly cross-venue check-ins matter more than any piece of software. Give your venue managers a forum to compare notes, flag issues early, and learn from each other. Isolated venues become inconsistent venues. Recruit Ahead of Need The best multi-venue operators don't wait until a venue is short-staffed to start looking. They build relationships with strong candidates before a gap opens up. STAT SNAPSHOT Multi-site hospitality groups with structured leadership training report significantly lower manager turnover than those without one Venues with a documented 2IC succession plan fill leadership gaps faster when someone leaves. Teams with regular cross-venue manager meetings report stronger consistency in service standards. Building a team that performs the same way, at every venue, on every shift, doesn't happen by accident. It takes the right people in the right seats, and a plan for when they move on. Hospoworld specialises in permanent hospitality recruitment across NZ and Australia, at every management level. Let's help you build a bench that's ready for growth. Talk to us at www.hospoworld.com/contact-us . 
By RWR Group Marketing • September 20, 2026
Think recruitment agencies just take a cut and send your CV into a black hole? Used properly, they can get you hired faster, at a better rate, than applying solo ever will. Why Hospitality Candidates Hesitate Plenty of managers and chefs have been burned before. A recruiter who didn't listen. A role that didn't match the brief. It's put people off the whole idea. But a specialist agency, one that knows hospitality, works differently. What a Good Agency Does The right recruiter isn't just a middleman. They: Know roles before they're advertised publicly Understand the venue, the culture, and the GM you'd be working for Negotiate salary and package on your behalf Give you honest feedback, including when a role isn't right for you How to Get the Most Out of the Relationship Be upfront about what you want. Salary, location, venue type, career stage, all of it. The clearer you are, the better matches you'll get. Ask questions back. A good recruiter should be able to tell you about the team, the reporting line, and why the role is open. Stay in touch even when you're not actively looking. The best opportunities often come to people who aren't desperate for one. Red Flags to Watch For They can't tell you who the employer is before you apply They push you toward a role that doesn't match your brief They go quiet after your interview They know nothing about the hospitality sector specifically Why Specialist Beats Generalist A generalist recruiter juggles retail, admin, and hospitality roles all at once. A specialist like Hospoworld focuses only on permanent hospitality placements across NZ and Australia. That means we already know your world: service standards, venue politics, and what good looks like. QUIZ: Is Your Recruiter Working For You? 1. Have they told you the salary range upfront? 2. Do they know your industry, not just your CV? 3. Have they given you feedback, even on a knock-back? 4. Would you introduce them to a friend looking for work? Mostly yes? You've found a good one. Mostly no? It's time to talk to Hospoworld. Ready for a recruiter who gets hospitality? Visit www.hospoworld.com/contact-us and let's talk about what's next for your career.
By RWR Group Marketing • September 18, 2026
Good managers and chefs aren't sitting on job boards. They're already employed, already good at their jobs, and already getting calls from someone else. The Hospitality Hiring Market Has Flipped For years, employers held the cards. Now experienced hospitality Candidates do. Skilled GMs, head chefs, and venue managers across NZ and Australia know their worth, and they have options. If your venue is still recruiting like it's 2015, you're losing good people before you even meet them. What Experienced Candidates Want Money matters, but it's rarely the whole story. The Candidates you want are looking for: A clear career path, not just a job description Real information about culture and team, not corporate spin Respect for their time throughout the process - Leadership that backs them, not micromanages them Speed Wins Roles Hospitality talent has multiple conversations happening at once. If your process takes three weeks and five interview rounds, you'll lose them to the employer that moves in five days. Tighten your process: One clear decision-maker Interviews booked within 48 hours of application A firm offer within a week of the final interview Sell the Role, Not Just the Shift Candidates want to know why this venue, this team, this year. Talk about growth, autonomy, and what success looks like in the first six months. Skip the generic "fast paced environment" line, they've heard it a thousand times. Make the Process Feel Worth Their Time Every touchpoint is a chance to impress or lose them. Respond fast. Be transparent about salary. Give feedback even when it's a no. Word travels fast in hospitality circles, and your reputation as an employer matters as much as your reputation with guests. Where Hospoworld Fits In This is where a specialist recruiter earns its keep. Hospoworld works permanent hospitality placements only, across NZ and Australia, which means we already know the experienced managers and chefs you're trying to reach. CHECKLIST: Are You Set Up to Attract Top Hospitality Talent? ☐ Can you interview within 48 hours of application? ☐ Is your salary range clear from the first conversation? ☐ Does your job ad sell career growth, not just duties? ☐ Do you give feedback to every candidate, yes or no? ☐ Would your current team recommend working for you? If you ticked less than four, it's time to tighten up. Ready to build a team of hospitality Candidates who stay? Talk to Hospoworld today .
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